Returns Policy

Returns and Exchanges
Our returns policy lasts for fourteen (14) days, after that time we don’t offer a refund or exchange. Please use our Returns Form .

Exchanges
We only replace items (like for like) if they are defective or damaged. You must tell us of any damage or defect within 24 hours by sending an email (with pictures if possible) to rpg@reneepaule.com. We will respond within 24 hours.

Returns
To be eligible for return, your item must be unused and in a saleable condition; i.e. no marks, creases, tears, missing pages etc. Items are returned to us at your expense - preferably in the original packaging and by recorded delivery. Returns will incur a 20% restocking fee. Return your item to: RPG Publishing 07830295189, Belcoo Parcel Motel, 22 Railway Street, Belcoo, County Fermanagh BT93 5FJ United Kingdom. Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be paid into the PayPal account used to make the original payment. We will email you that this has been done. Please note that shipping costs are not refunded and any refund made will be for the cost of the item only less the restocking fee of 20%.

Shipping

You will be responsible for paying for your own shipping costs for returning your item.
Please use recorded delivery as we cannot guarantee that we will receive your returned item.
Shipping costs are non-refundable.